• Do not remove products from any plastic kimble tags, gold elastic, foil hygiene ties or Security Sealed Stickers. 
• The product must be returned to us in the condition it was sent to you. 
• If you have purchased clip-in extensions, make sure you also return the sample piece in the top of the pack. 
• If you have purchased any of our professional products (for purchase by professionals only) and you are not a professional, your purchase is not eligible for return.
• Make sure your return is back to us within 14 days of the date you received your order or notified us in writing of your intention to return your order.

You can find returns guidance on the Packing Slip that accompanies your order. Please read our returns T&C’s to ensure your return is eligible for a refund before you return it: https://hairrehablondon.com/pages/terms-conditions

Trade customers, please refer to Trade T&C’s on our website to check your eligibility for returns and refunds.

Royal Mail Return

• Return through your local Post Office branch or Royal Mail Customer Service Point in over 12,000 locations. Open 7 days a week, early until late.
• Simply print your label with our label printing service or at home then drop your item at your local Customer Service Point or Post Office® branch. Your item will be fully tracked on its way back to us.

This service is only available on returns where the total value of returned goods in the parcel is less than £200.  If the total value of returned goods exceeds £200, please arrange your own return postage with appropriate insurance cover as Hair rehab London will not be liable for any goods lost in transit that do not meet the terms above.

CREATE LABEL HERE or visit https://www.royalmail.com/track-my-return/create/3065

If you decide to send your return via an alternative method, we suggest you send via a tracked service. Please return to HRL, 181 Queensway, Torquay, TQ2 6DE. You are responsible for return postage and to ensure the product is securely packed to avoid damage or loss in transit.   Please remember to include your order number and email address with your return.  We do not accept liability until the goods are received by us.

Overseas customers are responsible for arranging the return of goods.

Refunds

Your refund will be processed as soon as we have checked your returned item.  We usually turnaround refunds within fourteen working days from receipt of your return.  It may then take a further 5-10 working days for your card issuer to credit your account.  Please note that these timescales are dictated by the card issuers and are out of our control.  Premium delivery services offered at additional cost are non-refundable.

You can notify us of your return below.