DELIVERY

🚚FREE STANDARD SHIPPING ON ORDERS OVER £50🚚
🚚FREE NEXT DAY SHIPPING ON ORDERS OVER £300🚚

DESPATCH FROM WAREHOUSE

Order before 3pm Mon - Fri Despatched same Day
Order after 3pm - Mon - Fri
Despatched following Day
Order after 3pm Fri
Despatched following Monday
Order Saturday & Sunday
Despatched following Monday
Order Public Holidays
Despatched following Working Day


*Our standard working hours are 9.30am to 4.30pm Monday to Friday, UK time.  We do not usually open at the weekends or on UK Public Holidays.  Please consider this when placing your order.  

DELIVERY

COVID-19 UPDATE: AS OF 19TH MARCH OUR COURIERS ROYAL MAIL ARE NOT ABLE TO GUARANTEE THEIR NEXT DAY DELIVERIES. PRE 9AM DELIVERIES SHOULD ARRIVE BY 12 NOON AND PRE 1PM DELIVERIES SHOULD ARRIVE BY 9PM, BUT SOME NEXT DAY DELIVERIES ARE NOT ARRIVING UNTIL THE FOLLOWING DAY. THIS MEANS IN TURN, WE ARE NO LONGER ABLE TO REFUND SHIPPING FEES IN THE EVENT OF LATE DELIVERY UNTIL FURTHER NOTICE.  APOLOGIES FOR ANY INCONVENIENCE.

We send Worldwide (although please note shipping of some products such as aerosols may be restricted/prohibited by carriers - please check before ordering).

UK

We offer a range of delivery options through Royal Mail. These services are tracked and some services may require a signature on delivery.

2-3 Days  £4.99
1-2 Days £6.99
Next Day M-F Before 1pm* £8.99
Next Day M-F Before 9am* £20.99
Next Day Saturday Before 1pm* £16.99
Next Day Saturday Before 9am* £26.99

* Prices based on up to 500g, prices for in excess of this weight calculated and displayed at checkout.

Please Note:  It is the Customer’s responsibility to ensure that the correct and valid delivery address is provided for their order and that someone is present to sign for the delivery.  Shipments delayed or lost due to an incorrect delivery address are the Customer’s responsibility.  Where the Delivery Address is different to the Billing Address provided, the Customer takes full responsibility for the security of delivery at that address.  In the unlikely event that a customer does not receive their parcel, Hair Rehab London Ltd are only able to investigate where the Royal Mail Tracking Service indicates the parcel has not been delivered.  Customers are expected to co-operate with Hair Rehab London Ltd and / or Royal Mail to resolve any claim.  An investigation by Royal Mail can take up to 90 days.

REST OF THE WORLD

Overseas customers have the option of Royal Mail Tracked International or DHL Express.   Please note DHL do not deliver to P.O Box addresses as a signature on delivery is required for all parcels.  Any customs or import duties are chargeable once the parcel reaches it’s destination country and are the responsibility of the recipient.

DHL Express (Prices available upon checkout)
EU 2-3 days
Rest of World 2-5 days

Please Note:  delivery times quoted are best estimates and may vary depending on service provider, destination country and other factors such as Customs delays.