DELIVERY

DESPATCH 

Before 4pm Mon - Fri Same Day
After 4pm - Mon - Fri Following Day
After 4pm Fri Following Monday
Saturday & Sunday Following Monday
Public Holidays Following Working Day


*Our standard working hours are 9am to 5pm Monday to Friday, UK time.  We do not usually open at the weekends or on UK Public Holidays.  Please consider this when placing your order.  

DELIVERY

We send Worldwide (although please note shipping of some products such as aerosols may be restricted/prohibited by carriers - please check before ordering).

UK

We offer a range of delivery options through Royal Mail. These services are tracked and require a signature on delivery.

2-3 Days £4.49
1-2 Days £6.49
Next Day M-F Before 1pm* £8.49
Next Day M-F Before 9am* £20.49
Next Day Saturday Before 1pm* £16.49
Next Day Saturday Before 9am* £26.49

* Prices based on up to 500g, prices for in excess of this weight calculated and displayed at checkout.

Please Note:  It is the Customer’s responsibility to ensure that the correct and valid delivery address is provided for their order and that someone is present to sign for the delivery.  Shipments delayed or lost due to an incorrect delivery address are the Customer’s responsibility.  Where the Delivery Address is different to the Billing Address provided, the Customer takes full responsibility for the security of delivery at that address.  In the unlikely event that a customer does not receive their parcel, Hair Rehab London Ltd are only able to investigate where the Royal Mail Tracking Service indicates the parcel has not been delivered.  Customers are expected to co-operate with Hair Rehab London Ltd and / or Royal Mail to resolve any claim.  An investigation by Royal Mail can take up to 90 days.

REST OF THE WORLD

Overseas customers have the option of Royal Mail Tracked International or DHL Express.   Please note DHL do not deliver to P.O Box addresses as a signature on delivery is required for all parcels.  Any customs or import duties are chargeable once the parcel reaches it’s destination country and are the responsibility of the recipient.

DHL Express (Prices available upon checkout)
EU 2-3 days
Rest of World 2-5 days

Please Note:  delivery times quoted are best estimates and may vary depending on service provider, destination country and other factors such as Customs delays.