RETURNS INFORMATION

We want you to be happy with your purchase! If you need to return an item, please review our return policy below.

Return Eligibility

• We accept returns for refunds if the item meets our Terms & Conditions.
• Due to hygiene reasons, some products are non-returnable. Check the product listing before initiating a return.
• Hair extensions cannot be returned if the hygiene binding ties have been removed. Our packaging allows you to check the shade, length, and quality without untying them.
• Professional-use products purchased by non-professionals are not eligible for return.
• Trade customers should refer to our Trade T&Cs for return eligibility.

How to Return an Item

• Returns must reach us within 14 days of receiving your order or notifying us of your intent to return.
• Include your order number and email in your return package.
• If exchanging an item, mark your return parcel ‘FAO EXCHANGES TEAM’ and indicate the exchange on your return paperwork.

Returning Orders with Free Gift Offers

• If you return an item from a ‘Free Gift’ deal without returning the free gift, the value of the gift will be deducted from your refund.
• Free gifts alone cannot be refunded.

How to Send Your Return

Royal Mail Return (for orders under £200)

• Print your return label at home or via our Royal Mail label service.
• Drop your parcel at any Post Office® or Royal Mail Customer Service Point (open 7 days a week).
• A £3.00 return fee will be deducted from your refund.

Returns Over £200

• Arrange your own return postage with insurance coverage. Hair Rehab London is not liable for lost or damaged returns.
• Send your return to: HRL, 181 Queensway, Torquay, TQ2 6DE

International Returns

• Overseas customers must arrange and cover return postage costs.

Refunds

• Refunds are processed within 14 working days of receiving your return.
• Your bank may take an additional 2-3 working days to process the refund.
• Premium delivery fees are non-refundable.

Start Your Return Here →