We’re sad that your purchase didn’t work out for you.  We still got you...BUT your return MUST meet these conditions:

For an instant colour match click 'Chat with us' at the bottom of your screen and select 'How do I find the right shade?'

Or send your photo by:

email: enquiries@hairrehablondon.com

instagram DM: @hairrehablondon

facebook messenger: hairrehablondonbylaurenpope

Using the Personal Match Service can help to increase the likelihood of buying the right colour first time.  Send us a clear, current picture in natural daylight, without a flash or coloured/social media filters and our team will personally recommend which style and length you should try.

Instant colour match available Monday to Friday 9-4. You should receive a response within 30 minutes. Please allow 24 hours for a response by other methods or outside of office hours, but we will endeavour to get back to you sooner! Add enquiries@hairrehablondon.com to your email contacts to ensure our reply doesn't end up in your spam folder. 

We cannot offer any guarantees with our personal colour match service, but if you are not completely satisfied with the colour of the product when you receive it, you can return it to us for a refund, in accordance with our terms and conditions.

You can find lots of tutorials on our YouTube channel and Instagram page.

There’s no two ways about it, wearing Hair Extensions is a commitment if you want to keep them looking healthy and soft. Hair extensions should be brushed regularly throughout the day - at least 2-3 times. Hair Rehab London sell a range of brushes that are ideal for maintaining Hair Extensions. Both our Bristle Brushes and Tangle Teezer brushes are designed to flow through hair extensions.

As hair extensions have no natural oil themselves a hair oil and heat protection spray are essential to keeping the hair soft and supple. Regular application can help prolong the life of extensions, but ensure the oil is suitable for extensions. Do not apply excessive heat when styling with a dryer, straighteners or other styling tools - this burns the hair, causes split ends and fades the colour.  180C is the highest temperature that you should use any styling tools at.

Hair should be brushed before washing. It is essential to use a shampoo and conditioner that are free of sulphates and sodium chloride.  These ingredients can lead to dryness and affect hair colour and condition.  Avoid using a heavy circular motion when shampooing rubbing dry as this can encourage matting. When drying hair only a low heat should be used.

Avoid exposure to harsh sunlight by using a hair SPF or covering the hair when in direct sunlight. Also avoid contact with chlorine and salt water as these can affect the condition and colour of the hair.

Our synthetic hair pieces come pre-styled so will need very little styling.

Do not use any heat on your hair piece as this can result in damage to the hair fibres.  The product can be gently washed in shampoo and conditioner, work gently into the hair and gently rinse in cold water, then leave to dry naturally.

The best brush for synthetic hair is a bristle brush.  You should avoid vigorous brushing as it can stretch the hair fibres.

We have a wide range of shades available in our collection and would always suggest you buy the correct colour rather than colouring hair extensions.  It is possible to colour your Clip-in Extensions and Luxe Wrap Ponytails but not any of our synthetic products such as Dual Volume Ponytails, Clip-in Plaits, Clip-on Buns, Instant Wrap Ponytails or Half Wigs.

We always advise caution and to use a professional to do this. We also recommend to only change the colour by a few shades, only darkening rather than lightening and to avoid any bleaching agents. We suggest testing a small area first to ensure you are happy with the result. Please note, once your product has been coloured (this includes coloured shampoos) you are unable to return for a refund.

You can use heat on your Clip-in Extensions, Luxe Wrap Ponytails and Salon Professional Extensions. Protect your extensions by using a heat protection product and a maximum temperature of 180C.

Do not use heat on any products from our Instant Hairpiece range, such as Ponytail, Bun, Clip-in Plait, Wig etc. 

We recommend Hair Rehab hair care products for your human hair extensions. The range is sulphate-free and contains natural ingredients making them vegan and cruelty-free. The best part is that they have specially formulated and tested over time on human hair extensions ensuring they will care for your hair extensions and protect your colour.Shop the full Hair Rehab haircare range here.

Ideally your hair should be around shoulder length or longer but with clever styling techniques you can wear them if your hair is shorter. A hair stylist experienced with extensions can help you work out the best extensions for you and can style and blend them to best suit your hair.  You can find a Hair Rehab Salon near you here.

Clip-in Extensions are not designed for daily wear, and so the lifespan will vary depending on how often you wear, wash and style them.  As a rough guide, you can expect your extensions to last up to a year if you are wearing them about once a week and take good care of them.

Our luxury pure silk hair bags prolong the life of your Clip-Ins by keeping them protected when not in use.

Our Salon Professional hair extensions are designed to be worn every day and should typically last 6-12 months with correct care and maintenance.  Some people find they last over a year.

Our clip-in extensions are just that; and are not designed for, or recommended for, use as a weft. Whilst we are aware that customers do sometimes use them for this purpose with successful results, it must be borne in mind that this is not a professional grade product and that having the product permanently applied, with the daily washing, styling and heat application this entails, will cause the product to have a shorter lifespan than if it is used for its designed purpose as Clip-in extensions that are removed between uses.

The colour of your extensions can change a little over their lifetime, due to environmental factors like sun or heat exposure, or products that you apply to them, so you may find that your new extensions look a bit darker or more vibrant than your old set.  As our human hair extensions are made from a natural material, there can also occasionally be a very subtle variation in colour between batches.  You can check you are happy with the colour of your Clip-ins using the sample piece in the top of the pack, before removing the hygiene seal on the main part of the pack. If it’s not suitable, you can return it, following the returns procedure here and we can help you find a good alternative with our Colour Match service here.

Orange or pink discolouration (sometimes described as brassiness) can have a number of causes. Whilst it is to be expected that some colour change can occur over the life of the product, it is not normal for a significant change to take place, particularly within a short period of time. Find out the most likely culprit here.

If you have fine hair, you may feel like you're missing out on voluminous hairstyles that people with thicker hair can achieve. You might have considered hair extensions as a solution, but you're hesitant because you're not sure if they're safe for your fine hair. In this blog post, we answer the question "Are hair extensions OK for fine hair?" and help you understand if hair extensions can work for you.

A good hair extensionist will look at your natural hair and will aslo ask you about your lifestyle before recommending the best type of hair extensions for you. For example, tape extensions may not suit someone who is likely to get them wet for prolonged periods (sorry to all those synchronised swimmers out there) and weft extensions may not be advisable for those of you with very fine hair. Read more here.

Hair Extensions are an amazing way for you to add volume and length to your hair, which you may be naturally lacking. However, extensions can be expensive, so we have put together some handy tips to ensure you get the best hair extensions. Be sure to remember that Hair Extension prices will vary depending on the method, amount, and length you decide to have. Read more here.